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Home arrow Case Stories

Case Stories PDF Print E-mail
Written by Peter Philip Jacobsen   
Oct 07, 2005 at 11:58 AM
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Quote from Sylvia Hope-Urwin, Training Manager:

“We could never have trained 2000 people in 3 years, transforming their mindsets, without Orchard’s personal commitment, creativity – and use of simulation".

Business Problem:

  • Mercury Communications was the first company to challenge British Telecom’s monopoly on the Telephone market after deregulation.
  • The company started as a hierarchical and inefficient copy of the many older organisations making up its fabric.
  • The issues were: how to create a nimble, competitive and coherent organisation that was “Market lead”?

Solution:

ORCHARD designed a series of simulation based programmes, in particular they invented the Virtual Team concept, and helped Mercury implement an effective Team-based organisation in the process.

Results:

“This programme had a major positive impact on both the organisation and every single participant, hugely improving our project-successes and co-operation across functional divides“.
A highly efficient company, Mercury was later merged into Cable & Wireless, no doubt helped on the way by a much increased performance.



Last Updated ( Oct 24, 2005 at 06:46 AM )
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